Reputation
Happy customers leave no trace. One bad review sits unanswered.
Every finished job gets asked for a review the right way, and every review gets an answer in your voice — the hard ones by a person.
Customers read the last few reviews and check whether the owner replied. A month of good work that nobody wrote down, next to one complaint with no answer, is what they see. This page shows what we measure, what we do about it, and the plan that covers it.
About 2 minutes · rule-based report
How you can tell
- New reviews per month near zero while the calendar is full
- Reviews with no owner reply, and the newest one is negative
- No consistent way to ask — a review request depends on who remembers
Industry benchmark
63% of consumers expect a review response within roughly two days to one week.
BrightLocal — Local Consumer Review Survey 2025 · 2025What we measure
Three things we can count before anything changes.
Review workflow
Alert → draft → approve → publish
Alert
New public review
Draft
On-brand response
Approve
Owner or manager
Publish
Logged action
Reviews answered
Every public review is counted as answered or not, and the newest unanswered ones are flagged first.
Time to reply
How long a review waits for an owner response, from the dates that are already public.
How reviews are asked for
Whether there is a request after completed work — QR, text or email — and whether it follows consent rules.
The plan that covers this
One plan, one price, one next step.
This is the plan we sell for the situation above. Its page lists exactly what is included, what is not, what we need from you, and the price.
Local Visibility
Inquiries reach a booking, and good work leaves a trace.
Everything in Foundation plus the two most expensive failures: the deal that never reaches a booking, and the happy customer who leaves no trace. We chase stalled inquiries and turn finished work into reviews.
See the plan and its priceWhat we do, in order
From the first scan to the monthly report.
Scan what customers see
Reviews answered, time to reply and how recent they are get recorded before anything changes.
Agree the voice and the lines
You approve the tone, what we never say in public, and which reviews always go to a person.
Ask, answer, escalate
Every completed job gets a request. Every review gets a drafted reply — routine ones go out on your rule, sensitive ones wait for you.
Report the trace
Each month: new reviews, the share answered, time to reply, and the cases that were escalated.
What it looks like
One situation, from found to fixed to reported.
Newest review is a complaint with no reply
Illustrative example · it has sat at the top of the profile since the day it was posted.
A reply in your voice waits for you
Illustrative example · the draft follows the agreed tone and does not argue the facts in public.
Share answered and new reviews per month
Illustrative example · the monthly report shows what customers now see first.
What we don't promise
The thing you most want promised, refused in the open.
Refusing it is what makes the rest of this page credible.
- A star rating — we ask every customer the right way; what they write is theirs.
- A specific map position — Google decides that. We control the profile, its activity and its accuracy, and report what moved.
Terms. Monthly plans run month to month — cancel at the end of any billing month, with a 14-day refund on the first payment. A year paid up front costs ten months.
Next step
Start with the free scan. It shows the reviews, and the silence, customers already see.
About two minutes. It counts answered and unanswered reviews and how recent they are. If the gap is real, the plan above turns finished work into reviews and answers every one.
About 2 minutes · rule-based report